Inbox Automations
Turn comments into customers.
Auto-replies for Instagram and Facebook comments and DMs, in seconds. Add a pause if instant feels too keen.
sidecar.supply2,481 likes
sidecar.supply The co-pilot jacket is back 🐶 Comment LINK and we’ll send it to you.
View all 132 comments
Sidecar Supplysidecar.supplyToday 9:41
Make your DMs sticky.
Jam replies in seconds. Day and night.
25 flows, ready to go.
Pick one. Add your words. Turn it on.
Comment for a link
Discount codes
Where’s my order
Collect emails
Restock waitlist
Story mentions
Comment for a link
Discount codes
Where’s my order
Collect emails
Restock waitlist
Story mentions
Price in DMs
Size help
Shipping info
Story reactions
Event RSVPs
Welcome menu
Price in DMs
Size help
Shipping info
Story reactions
Event RSVPs
Welcome menu
Questions, answered.
What are inbox automations?
Inbox automations are Jam’s DM and comment automation for Instagram and Facebook. It replies to comments, story replies and DMs, then sends the link, the discount code or the order update, so a comment turns into a customer.
How does comment to DM automation work?
Pick a keyword, like LINK. When someone comments it on your post or Reel, Jam sends them a private DM within seconds. It can also reply to the comment in public, so everyone sees you answered.
Is Jam a ManyChat alternative?
Yes. You get comment to DM, keyword replies and a flow builder with buttons, waits and conditions. The difference: your posts and your flows live in one place, and Shopify order lookups and discount codes are built in, with no Zapier.
Will auto DMs get my Instagram account in trouble?
Jam uses Meta’s official messaging API and follows its rules. It only replies to people who commented or messaged you first, sends one private reply per comment, and works inside Meta’s 24 hour messaging window.
Shopify, all the way through.
In your DMs, and in Shopify Flow.
Run it from
Instagram triggers and actions, next to your store’s own.
Order status
They DM ORDER. Shopify answers.
#1042 · Out for delivery 🚚
Discount codes
One-use, one per person.
Product cards
Straight from your catalogue.
Co-Pilot Tweed Jacket
$84.00
Shop now
See what it sold
Orders and revenue for every flow.
$4,210
Verified first
Order details only after a 6 digit email check.
Shopify, built in.
Order lookups and discount codes. No Zapier.
See what it sold.
Clicks, orders and revenue for every flow.
Never DMs first.
Only replies to people who reached out.
“People ask the same three questions under every post. Jam answers them in seconds, so our team can get back to the ride.”
- DMs sent in 30 days
- 95
- Automations live
- 6
Jam vs ManyChat
| Jam | ManyChat | |
|---|---|---|
| Comment to DM and keyword replies | Yes | Yes |
| Flows with buttons, waits and conditions | Yes | Yes |
| Auto-DM on story mentions | Yes | Yes |
| Shopify order status in the DM | Built in | Through Zapier or Make |
| Shopify discount codes | Built in, one-use per person | Through Zapier or Make |
| Post scheduling and media library | Same app | Not included |
Hands off to your team.
Label it, assign it, ping someone. Right inside the flow, and it lands in your Jam inbox.
Never miss a DM againWhen it runs
Build flows with your AI.
Connect Jam to your favourite AI over MCP. Describe the flow, it builds it. Ask how your flows did, it pulls the numbers.
Works with
Claude
ChatGPT
Gemini
GrokBuild a flow: when someone comments RESTOCK, DM them the waitlist link and label them VIP.
Done. “Restock waitlist” is saved on @sidecar.supply, switched off so you can check it first.
How did my flows do this week?
Comment for a link sent 42 DMs and drove 9 orders, $756 in sales. Your best flow this week.
Good things wait.
Pause for minutes or hours, or wait for their reply, then carry on. Every wait stays inside Meta’s 24 hour window.
Wait a while
Wait for their reply
More questions
Which accounts do inbox automations work with?
Instagram accounts and Facebook Pages connected to Jam. One flow can run on several accounts. Story reply triggers are Instagram only, because Facebook Pages don’t send story replies.
Do inbox automations work with Shopify?
Yes. Flows can look up a customer’s latest order and tracking, after they verify their email with a 6 digit code, and give each person their own one-use discount code. Shopify is optional: links, buttons and email capture work without it.
Can I see how much revenue a flow made?
Yes. Every flow shows its link clicks, the orders it drove and the revenue by day. An order is credited by its discount code, a tracked link click, or a DM in the 7 days before the order. Each order counts once, and refunds come off.
Can I collect emails and phone numbers in DMs?
Yes. Ask for an email or phone number in the chat with one tap. Jam saves it to the contact and can send it straight to Klaviyo for your emails and SMS.
Do I have to build flows from scratch?
No. There are 25 ready flows, from comment for a link to restock waitlists. Jam puts the ones that fit your business first, based on what people ask in your inbox, your website and your Shopify store.
Does it work on Reels and stories?
Yes. Flows can start from comments on posts and Reels, from replies and reactions to your Instagram stories, from someone mentioning you in their story, and from keywords in DMs.
What happens after 24 hours?
Meta closes the messaging window 24 hours after someone’s last message. Jam never messages outside it. Collect an email or phone number in the chat and follow up from Klaviyo instead.
Can I build automations with AI?
Yes. Connect Jam to your AI assistant over MCP. Describe the flow and it builds it for you, switched off so you can check it first. Ask how your flows did and it pulls the DMs, orders and revenue.
Can my team share and manage flows?
Yes. Flows follow Jam’s permissions for each group of social accounts: viewers can see flows and their results, managers can build, edit and turn them on.
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