FAQ
Some information to help you out.
Jam is a DAM, UGC collection tool and full social media manager in one platform, built on the idea that the content you need already exists. Collect photos and videos from your team, customers and community (usage rights granted at submission), let AI organise them into one searchable library, and publish straight to your channels. No exporting, no re-uploading, no juggling five tools.
Upload from the web or the iOS and Android app, sync from cloud drives like Google Drive and Dropbox, or collect content directly from customers, fans and photographers using Jam Forms. Everything lands in one searchable library and is auto-tagged by AI on the way in.
Compose a post once and publish it to multiple platforms at the same time, with per-platform previews and AI-generated captions that need no prompting. Schedule posts for any date and time, and Jam publishes them automatically, with approval workflows available before anything goes live.
Jam publishes to Instagram, Facebook, TikTok, LinkedIn, X (Twitter), YouTube and Pinterest, including platform-specific formats like Stories, Reels, Shorts and carousels where each platform supports them.
Most social media management tools start at the calendar. Jam starts at your content: a full DAM and UGC collection engine sit underneath the scheduler, so what you post is already organised, searchable and cleared for use. You get the scheduling, inbox and analytics you expect from a social media manager, without hunting through drives and folders to fill the calendar.
Traditional DAMs store content; Jam puts it to work. You get the DAM foundations of AI-powered tagging, semantic search, face detection and smart collections, plus the two things DAMs don't do: collecting new content from your community with rights granted at submission, and publishing straight to your social channels. One platform instead of three.
Digital asset management (DAM) software gives your team one organised, searchable home for photos, videos and creative files. Jam’s DAM adds AI auto-tagging, semantic search and face detection, so you find any shot by describing it, with no manual tagging marathons or folder digging required.
Create a Jam Form, share the link, and photos and videos from your community flow straight into your chosen collection, auto-tagged and ready to use. Contributors grant usage rights as they submit, so everything you collect is cleared for your marketing from day one.
Every Jam Form carries your usage terms, and contributors grant you rights to their photos and videos at the moment they submit, not after the fact. No chasing permissions through DMs: every asset in your library keeps its consent record and is cleared for marketing use from day one.
Create a Jam Form and put its link or QR code on screens, signage and lanyards. Attendees upload photos straight from their phones with no app install, and every shot lands in one AI-tagged library with usage rights granted at submission, ready to share while the event is still running.
Jam AI is the intelligence layer built into every part of Jam. It auto-tags photos and videos as they arrive, powers semantic search ("find the crowd shots at sunset"), detects faces and duplicates, transcribes video, and writes on-brand captions. Jam then publishes the results straight to your social channels.
You can use Jam AI free for 14 days: every new workspace starts with a full-platform trial, no credit card required. After that, all AI features (auto-tagging, semantic search, captions, transcription) are included in every paid plan from US$99/month; they are never a paid add-on.
Absolutely. Jam is designed for teams of all sizes, from a founder running their own social accounts to agencies managing many clients, with plans that scale as you grow.
Yes. Every new workspace starts with a 14-day free trial of the full platform, no credit card required. After the trial, choose the plan that fits: Standard, Growth or Enterprise.
Our team is available anytime and we answer all enquiries in under 12 hours. We also have help docs covering most questions at jamcontent.com/help.
All plans are available on a monthly or annual basis, with 10% off annual billing. See pricing for full plan details.
Yes, you can cancel anytime. There are no long term contracts or cancellation fees.