Social Inbox
Reply to your Instagram and Facebook conversations from a single place. Never miss a message, comment or mention again.
Built for Instagram & Facebook conversations
DMs, comments and mentions - one unified inbox for your whole team.
Direct Messages
Reply to every Instagram and Facebook DM without leaving Jam.
Comments
Reply to, hide or like comments from every post in one place.
Mentions
Never miss a story mention or tag across Instagram and Facebook.
Everything you need to stay on top of your audience
Unified Inbox
Every Instagram and Facebook DM, comment and mention across all your accounts in one place
AI-Drafted Replies
Jam drafts an on-brand reply the moment a message arrives - send it as-is or tweak it in a click
Sentiment & Intent
Every message is auto-tagged by sentiment and intent so you can triage the important ones first
Post Reception
See how each post is landing with a positive-to-negative reception score that updates as comments arrive
Reply-Window Alerts
Know before Meta's 24-hour reply window closes, so no DM ever slips away
Comment Moderation
Hide, delete or like comments straight from the thread to keep conversations healthy
Contact Profiles
See follower status, past conversations and your own notes and tags on every contact
Search & Filters
Filter by account, platform, sentiment or intent - or search across every conversation
Team Permissions
Give teammates view-only or full reply access, scoped per social account group
Reactions & Threads
React with emoji and follow complete threaded conversations from end to end
Our Companion Apps
Collect and manage your content on the go with our mobile apps for iOS and Android
Instant Background Upload
Download to your device
Sort and manage your content
View social media analytics
Posting calendar and post preview
Stop chasing content. Start using it.
Collect UGC, organise media, manage approvals and publish from one simple workspace — powered by Jam AI to help you find, tag and rediscover your best content faster.